I am sure such a big company such as ansys can open an attachment, if it cant get everyone through the ticketing system, which by the way, is also not very useful, or so late, that the user, ends interest, or endures to find a new method, which does not require the crappy customer support of Fluent. If you cannot open a file, becuase someone is trying to send a snapshot, then please find it in your heart to buy a better anti-virus software. The previous version of going to portal and looking for a pdf (assuming due to some blessing, it is available), was a better approach.
The training portal, is also suppose to be self-explainatory with the new versions of pdf, however, it sometimes seems, the pdfs were never updated, and I wished again for Star-CCM+.Ĩ) So if I have to write script, scheme is the last language I would do it with because it is not 1960.ġ) The customer support, is now directed to the ansys forum, which I am sure, some indians are doing a good job on it, however, its a very badly maintained source. After all, for what exactly did I pay 850£ for?
One also needs to write email to that lady quite often, to ask for stuff, and this should not be the case. (Why don't you hire a better UI designer?), and finding data on the same was very challenging. Most of the time, the answers are actually more questions, which rather point on to 1 or 2 simple things or, a new question alltogether, making the whole process of going to the forum, quite useless.Īnd if by any chance, the question is tricky enough, they direct to open the ticket, which takes another god knows how many days, with response that "I will get back to you soon" and this soon comes withint 1 month or so, not with answers, but with more questions.ħ) Also had the privilage to get a 850£ subscription to the training page, which was such a bad design. Which should not be the case, as it is 2022 and opening a website for reading instructions should be the most easily available thing.Ħ) If there is only one or two persons who answer the questions on probably a 1000 + strong or more community on the forum, you definitely need more people who could man the ansys forum. (Ran out of space from above question, so continuing here)
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